State Farm® Insurance Agent Bruno Becerra

"Not only is Bruno Becerra a great agent that knows how to customize just the right policy to fit your needs, moreover, your budget, but he also knows how to surround himself with highly qualified personnel that defines what customer service truly means; all working together to offer you the greatest benefit of all, peace of mind, which is what having great insurance is all about."

"I have been a State Farm customer since 1985. During that time, I have had a substantial number of policies and various agents. I have generally been happy with my rates and although I have gotten constant solicitations from other companies, I have stayed. A few years ago, my long-time agent retired and I was sent to a new agent, Bruno Becerra. To my great satisfaction, I have found Bruno and his team, despite their relative youth, to be exceptionally knowledgeable, personable and efficient, more so than any previous agents I have worked with in my 37 years with the company. This afternoon, I contacted them about a new policy, and following initial discussions and overcoming some potential roadblocks, Bruno and Teya Sipe worked long afterhours to get the policy in place. Their customer service was well beyond my expectations. I write this letter of commendation because customers are always quick to complain, but rarely take the time to commend people on a job well done or superlative service. Congratulations on hiring this team of true State Farm ambassadors."

"My transition to State Farms with Bruno Becerra was of exceptional quality. Bruno is informative, effective, and generous with his time. He helped me save a lot of money on auto and house insurance and even maximize my retirement funds. I highly recommend working with Bruno."

"At the time we needed to get insurance and all the research, state farm was the best. Bruno handled me and my anxiety well!! Explained the details so there wasn't any confusion on my part. He has an overwhelming desire to help and it comes thru in his demeanor! Glad to have chosen state farm"

"I had the worst customer service with them. They have used another person's card and then gave me a bill of $900 (when originally when they called me, they said they were going to save me money if I switched). When I asked about the amount (because I also had made a payment during the period when they were charging other card of $575, so all together in 3 months, in their opinion my insurance coverage was $1500! And they cannot explain why! I am seriously considering going to small claims at this point. If you want a good customer service, DON'T go with them! They will rip you off without telling you why they are charging those amounts! They won't respond to your questions and you will end up paying more! My previous insurance charged me $3000 for 1 year (and this company claiming to be cheaper has charged me $1500 in 3 months!) Response: What you have sent me Bruno doesn't make sense. You promised to give me full accounting of what was owned and that wasn't provided on top of that you have made changes to my policy without asking me for it so what you reply is stating here is not true, because in fact you didn't sent me the bill statement that would show me why I was charged $1500 in a period of three months!"

"We have been with Bruno Becerra for almost two years now and we are super grateful to have him as an agent. It started with life insurance for me, and eventually we added car insurance for our two vehicles. His office then covered our renters insurance, and we've now added HOMEOWNERS insurance into the mix!! 👏🏽 We'd been with our previous insurance company for close to a decade, and switching over actually CUT our monthly payments in half... Seriously, my husband could not believe it. We thought there'd been an error, but nope! They really work hard for us, and they are always available when we need them with questions or concerns. 👍🏽 Do yourselves a HUGE favor and check 'em out!! Thank you Bruno, and of course to the supporting cast, the friendly folks in the office. 😊"

"Switching to State Farm for my auto and renter's insurance was super easy and, most of all, cost effective. Jenelle is warmly encouraging, helpful, and thoroughly professional. I feel like I was getting honest advice from a close friend. I now pay less each month for better coverage with lower deductibles than I did with The Hartford even with their so called AARP senior discount. I look forward to ongoing years of great service and saving hundreds of dollars with State Farm."

"Bruno did a great job getting us much better rates than Geico for our auto and renters insurance, so we switched. But Jenelle is our go to person in the office. What a gem!!! Bruno is so lucky to have her working there. The only thing I didn’t care for is the little square box that ties into our car and cellphone. We had trouble downloading the app for it from the Apple store. By the time we got it installed and working, our car was in the shop for two weeks on a recall. We got it back for less than a week and the gas engine quit so we had to have it towed back to Hyundai in Longview for more recall issues. So we still haven’t gotten the gadget paired with the car, due to circumstances beyond our control, yet we keep getting nasty notifications from State Farm Insurance that they’re going to jack up our premium… It’s been frustrating!"

"Setting up renters insurance and planning for auto insurance has been such an easy process through the State Farm in Portland. Jenelle helped me figure out exactly the coverage I wanted and we found a price and coverage that works well for me. She has been very attentive and has been able to help me out with any questions or changes I’ve had."